cPanel, WHM, Webmail, WebDAV and CalDAV Unavailable

Resolved
Resolved

All services remain available and this service incident is now resolved.

We appreciate your patience while this was investigated.

Recovering

As our investigations continue we are now enabling cPanel, WHM, Webmail, WebDAV and CalDAV services once more.

Again, our thanks for your patience while this is progressed.

Updated

We have installed the cPanel provided patch for this issue, and are continuing to monitor before opening cPanel access again, we apologise for the restrictions and will update this page when we have further information.

Identified

cPanel have released an update to address this issue and it is being applied. We will maintain restricted access until the morning of Wednesday 29th to allow full evaluation and application of the corrective update.

Investigating

We have been notified by cPanel about an emerging security issue related to cPanel sofware.

As a result we have taken mitigating steps to disable cPanel, WHM, Webmail, WebDAV and CalDAV globally until more information is available.

We appreciate your understanding whilst this is fully investigated.

Began at:

Affected components
  • Cloud Hosting
    • Reseller Hosting
    • Dedicated Servers
    • Shared Hosting
  • Support
    • Service Management