This is now resolved. Thanks for your patience.
We're seeing signs of recovery following an earlier issue with our upstream vendor. Restore operations are improving, and we continue to monitor closely.
Further updates will be provided as needed.
We're currently aware of an issue affecting Acronis restores due to a problem with an upstream vendor. As a result, some restore operations may experience delays or temporary disruption.
Our team is actively monitoring the situation and we'll provide further updates as soon as possible.
In the meantime, if you require a restore, please raise a support ticket including the following details:
The location of the file(s) or the name of the database you're trying to restore
The target recovery point (date and time)
Thank you for your patience while this is being investigated.