Infrastructure Updates - Support Systems

Monday, 25 November 3 hours
Scheduled
Scheduled

During the window below, we will be performing maintenance on support systems and associated infrastructure.

Customers can contact support teams via live chat and telephone, but customer portal and support email will be unavailable. Support teams may be restricted in their capacity to assist.

WINDOW START 2024-11-25 19:00 GMT (19:00 UTC)

WINDOW END 2024-11-25 22:00 GMT (22:00 UTC)

EXPECTED IMPACT Customers will be unable to contact GURU via email and ticketing. Support teams may be restricted in their capacity to assist.

Our apologies for any disruption to support caused by these necessary works.

Regards, GURU Cloud

Affected components
  • Support
    • Email & Ticketing
    • Customer Portal
    • Service Management