This incident is now resolved - 11:18. Any customers who are still experiencing any issues please contact support in the normal way and our team are ready to assist.
Out thanks again for your patience while this matter was resolved.
Our teams are currently working to restore service to affected customer systems, this is being done on a per-service basis so customers with multiple services will see service restored at different times.
Updated incident impact to only Dedicated Servers.
The cause of this incident has been identified and our teams are currently working to restore service.
We appreciate your patience while work continues.
We are currently aware of an issue affecting MySQL service availability across a number of customer services and our team are investigating as a priority.
Our apologies to anyone affected by this.